Complaints and Resolution Policy

Introduction Altered Integration is committed to resolving client complaints promptly and transparently in compliance with Australian Consumer Law (ACL).

Submitting Complaints Clients can lodge complaints via:

• A form available on our website.

• Email: antanika@alteredintegration.com.au.

Complaint Handling Process

1. Acknowledgment: Complaints will be acknowledged within 5 business days.

2. Investigation: Complaints will be reviewed by Antanika Hoberg, who may consult third parties for advice.

3. Resolution: A resolution will be provided within 4 weeks of receiving the complaint.

4. Escalation: If unresolved, complaints can be escalated to external advisory bodies as needed.

Record-Keeping and Privacy

• Complaints are logged on a secure drive.

• Once resolved, records are anonymized to protect client privacy.

Contact Us For complaints, please reach out to antanika@alteredintegration.com.au.