Privacy and Data Protection Policy

Introduction
At Altered Integration, we are committed to protecting the privacy of our clients and ensuring that all personal data is collected, stored, and managed securely under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we handle personal information, including sensitive data, to maintain transparency and trust.

Types of Data Collected

We collect the following types of personal information:

  • Names and contact details (e.g., email addresses, phone numbers).

  • Financial information, such as bank details, for payments made via our website portal.

  • Sensitive information, including data related to mental health conditions and therapy progress (with explicit client consent).

  • Information about therapists and client participation in programs.

Data Collection and Consent

We collect personal information through website forms, Google Forms, and other communications with clients.

  • Consent: Clients are informed about the purpose of data collection at the time it occurs. Explicit consent is obtained before collecting sensitive information, such as mental health data, in compliance with APP 3.

  • Website Tracking: Our website may use cookies to improve user experience. Users can opt out of non-essential cookies by adjusting their browser settings.

Data Storage and Security

We take all reasonable steps to ensure personal information is stored securely and protected from misuse, interference, and unauthorised access.

  • All information is stored on a work computer that is password-protected and accessible only by Antanika Hoberg.

  • Personal details are stored on a separate encrypted drive to ensure additional security.

  • Data collected via Google Forms may be stored on servers located outside of Australia. We ensure that all third-party services comply with Australian privacy laws and APP 8 (cross-border disclosure).

Access and Sharing of Data

  • Only Antanika Hoberg has access to personal data.

  • Information is shared only in exceptional circumstances where there are concerns about a client’s mental health or well-being, and sharing is necessary to protect the client.

  • We do not share personal information with third parties for marketing or other unrelated purposes.

Data Breach Notification

In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) by the Notifiable Data Breaches scheme.

Client Rights

Clients have the following rights regarding their personal information:

  • Access: Clients can request access to their data.

  • Correction: Clients can request corrections to any inaccurate or incomplete information.

  • Contact: For access or corrections, please contact us at: antanika@alteredintegration.com.au.

Data Retention and Disposal

We retain personal data only for as long as necessary to provide services or as required by law.

  • Once personal data is no longer needed, it is securely deleted using appropriate methods to prevent unauthorised access.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our practices. Clients will be notified of significant updates via email or our website.

Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us at:
Email: antanika@alteredintegration.com.au